Before sending us an email, we do recommend reading the FAQ below!
We’re one of 120+ dispensaries in Vancouver (over 200 in Canada) that are NOT operating under the federally-approved medical marijuana system. To qualify under the federal system, you’ll need to get a doctor’s approval and Health Canada’s permission to purchase from one of the 26 licensed producers. City Hall and VPD have allowed dispensaries to proliferate so people can safely access medicine, so long as there are no sales to minors or any gang affiliations. There are about 20 mail order marijuana sites in Vancouver. Vancouver has been shipping weed in the mail since the 90’s and to date, we know of no-one who has ever been charged with receiving pot in the mail. That being said, there is still a risk on both ends as we are not working with any federal approval.
Your order will be discreetly packaged and vacuum-sealed to protect and maintain your privacy. We ship using nondescript boxes with no indication of what is inside.
Unfortunately, we do not ship outside of Canada.
If we receive your order and Interac E-transfer by our 11am PST cutoff time, your order will ship that business day. If we receive your order and payment after 11am PST, your order will ship the next business day.
The answer is no. If you have never tried a product before we highly recommend you refrain from purchasing in bulk. It is best to try a smaller amount of the product first to see if you actually like it before committing to a bigger purchase. Otherwise you will be stuck with a lot of something you don’t like.
For each $1 you spend with us, you will earn 1 point. For every 100 points you accumulate, you will receive a $1 discount which you can apply at check out. Alternatively, you can save up your points to use at a later time. i.e., 1000 points = $10 discount. How do you view and apply your points? At our Checkout page, you will see how many points you have accumulated. To use your points simply click Apply Discount and your total will automatically be adjusted based on the number of points you are redeeming. Points are accumulated only after an order has been paid for. If it is your first time purchasing with our new Points System, you will not have any existing points to apply to your order, but once your order is paid/processing, the points will be available to use on your next purchase.
If you would like to add or edit your order, you’ll need to place a new order and your original order will cancel automatically if left unpaid after three days.
We change the status of your order to “complete” once we drop off your package to the post office. It is to show your order has been completed on our end. To find out your expected delivery date please track you order by logging into your account and clicking on the truck icon beside your order number. This will bring you to the tracking link.
Payment is made using Interac E-transfer. If you use online banking with a Canadian bank or credit union, then sending a transfer takes just a couple of minutes. Payment instructions will be provided on the order confirmation page after checkout. Orders where payment is received by 11 AM PST will ship the same day while payments received after will ship the following business day. After we receive your payment, your order will be shipped within 24 hours. If you are new to Interac e-transfers, please visit http://www.interac.ca/en/interac-e-transfer-consumer.html
If you use online banking with a Canadian bank/credit union, then sending an Interac E-transfer takes just a couple of minutes.
Google is a great tool and if you search “your bank name” + Interac E-transfer on Google.ca, you should easily find instructions on how to send an e-transfer with your financial institution.
For information on sending an e-transfer, please contact your bank or http://www.interac.ca/en/interac-e-transfer-consumer.html
Payment details are found on the order confirmation page after you have placed your order. Please keep a copy for your records or screen shot the page so you know where to send payment. Please note that the e-mail address to send payment changes periodically so make sure you are sending to the one on your confirmation page.
Please put your 6 digit order number as the security question. For example, “000000” You do not need to put “Your order number 000000.”
No, it is not necessary as we already receive a notification to our inbox from your bank when the e-transfer is sent to us. If you do not receive a payment confirmation e-mail from us after 24 hours, it means that your bank may have placed a hold on the transfer and is waiting for you to verify payment, or you sent the e-transfer to an incorrect e-mail address. Please ensure accuracy in the transfer details and please note our email address changes periodically without notice. Please allow more time for e-transfers sent over the weekend to be deposited.
All orders are placed “on hold” until payment has been accepted.
Please give us a day to accept Interac e-transfers. However, if you are sending payment over the weekend please allow until Monday morning for your e-transfer to be accepted. If Monday is a holiday then please allow until Tuesday. It also may be the case that your e-transfer was not accepted because your bank blocked the transfer. In this case you need to contact the bank to verify the transfer so that we can accept payment and begin processing your order. Please also ensure you send payment to the correct e-mail address by copying and pasting the e-mail address on the order confirmation page. Our e-mail address changes periodically without notice in an effort to prevent fraudulent payments.
Shipping on orders under $99 will be subject to a $23 shipping Fee. Orders over $99 will have FREE SHIPPING via Canada Post Xpresspost (2-3 business days to most parts of Canada) Your delivery is guaranteed except for residents of Nunavut, Northern Quebec and Norway House, MB, or if you provide an inaccurate/incomplete address or request no signature required).
Once you’ve placed your order, the next step in the process will be to submit an Interac e-transfer. Your order will be kept On Hold until we deposit your e-transfer. If we do not receive your payment within 3 days, your order will be cancelled.
Sativa and Indica are the two major types of cannabis plants which can mix together to create hybrid strains. Each strain has its own range of effects on the body and mind resulting in a wide range of medicinal benefits. The high produced from smoking Indica bud is a strong physical body high that will make you sleepy or ‘couch-locked’ and provides a deep relaxation feeling compared to a Sativa high, which is known to be more energetic and uplifting. Marijuana strains range from pure sativas to pure indicas and hybrid strains consisting of both indica and sativa (30% indica – 70% sativa, 50% – 50% combinations, 80% indica – 20% sativa). Because Sativa and Indica buds have very different medicinal benefits and effects, certain strains can be targeted to better treat specific illnesses. Indica dominant marijuana strains tend to have a strong sweet or sour odor to the buds (ex. Kush, OG Kush) providing a very relaxing and strong body high that is helpful in treating general anxiety, body pain, and sleeping disorders. Indicas are very effective for overall pain relief and is often used to treat insomnia for many people. Indica buds are most commonly smoked by medical marijuana patients in the late evening or even right before bed due to how sleepy and tired you become when high from an indica strain of marijuana, like Kush. Benefits of Indica:
Sativa dominant marijuana strains tend to have a more grassy type odor to the buds providing an uplifting, energetic and “cerebral” high that is best suited for daytime smoking. A sativa high is one filled with creativity and energy as being high on sativa can spark new ideas and creations. Many artists take advantage of the creative powers of cannabis sativa (marijuana) to create paintings. Benefits of Sativa:
Please be advised that due to circumstances that are out of our control, such as summer heat and humidity, there is a risk that the shatter you ordered will turn to budder by the time you receive it. Unfortunately, shatter turning to budder is not uncommon when exposed to heat but it does not make your shatter unsafe in any way. We do not offer any reimbursement or refunds if your shatter turns to budder.
Yes! Product images are taken by us (unless provided by our vendor). Images are not Photoshopped or enhanced.
If you do not get your package 3 days after the expected arrival date, let us know and we will file a trace with Canada Post. If a trace is filed, Canada Post will conduct an investigation (which can take 5-7 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. Please see our Terms and Conditions regarding unrecoverable packages. Please note we are not responsible for postal delays nor are we responsible for undelivered packages due to an incorrect address provided by the customer. Orders with an incorrect shipping address will not be replaced.
As of March 2020, all orders are being sent without Signature Required in an effort to reduce the spread of Covid-19. Canada Post says: To eliminate customer interactions at the door, reduce post office customer traffic and support social & physical distancing, we have implemented a Knock, Drop and Go approach. Delivery employees will knock or ring, choose the safest location available to leave the item and then depart for the next address. This change eliminates the need for signatures at the door and greatly reduces the number of parcels sent to our post offices for pick-up. If you feel unsafe about a package being left at your door, please sign up for a flex delivery address https://www.canadapost.ca/cpc/en/personal/receiving/alternative-delivery/flexdelivery.page as packages will not be covered if the tracking states delivered.
There are 2 likely scenarios: a) the postal worker put it in the wrong mailbox, or b) what often happens is that a postal worker will scan in all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it. If you do not get your package 2 days after the expected delivery date, let us know and we will file a trace with the post office. Canada Post will file an investigation which can take 5 business days to complete. If they can locate the package, they will ship it to you and you’ll get it a few days later. Please see our Terms and Conditions regarding unrecoverable packages. From Canada Post The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked:
In rare cases, a delivery scan is entered into our system before the item is delivered. If you cannot locate the item using the tips above, please allow 24 hours for updates or final delivery.
If you’re tracking your package on the Canada Post website and it looks like it’s headed to the wrong city, it’s most likely due to human error at Canada Post. Human errors happen on occasion as the postal employee has to manually enter each postal code in the system and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days.
If you’re tracking your package on Canada Post’s website and it has not updated in sometime, it’s most likely due to your package missing a scan, which is fairly common. More often than not, members get their packages on time or a day later. If you do not receive it 2 days after your expected date, let us know so we can file a trace with the post office.
First, please make sure you track your order on a device other than your mobile phone, such as a desktop, as our website is not compatible across all mobile devices. Try copying and pasting the tracking # onto Canada’s post website instead of clicking on the direct link.
Please allow up to 24 hours (excluding weekends and holidays) for your tracking # to be sent via e-mail after having received your payment confirmation e-mail. If you have not received an e-mail with a tracking number, login to your Ganja Express account and see if there is a truck icon beside your order number. This icon indicates your order has been shipped and clicking it will bring you to your tracking link. If your tracking # has not been updated after 24 hours (excluding weekends and holidays) after having received your payment confirmation e-mail, there’s a slight chance we may have missed your order so please contact us right away to ensure we process and send your order. Also, please wait until the end of day and your tracking number should appear correctly. If it does not, please email [email protected] and we will look into it.
The delivery times are estimated by Canada Post and they are our sole method of delivery. Shipping times vary dependent on your location within Canada as CP requires more time and reduces deliveries to smaller towns/rural areas. Canada Post may also experience delays due to weather. For instance, Canada Posts website states: “Delivery standards apply to items sent between most major urban centres and are estimates only. Actual delivery times depend on origin, destination, weather conditions and other factors. Other terms and conditions apply.” Packages to Nunavut, Northwest Territories and Newfoundland are not guaranteed by Canada Post. As a result, we are unable to offer a guarantee to our customers from those areas either.
Unfortunately, we experience a much higher % of postal thefts and confiscated packages when shipping to Northern Quebec, Côte-Nord, Northern Ontario, Nunavut, Northwest Territories, Northern Manitoba and cities with populations of <3000 (2016 consensus), therefore we cannot offer any delivery guarantees if you live in these areas and you will be ordering at your own risk. This means you will not receive a replacement package or refund if your package is lost, stolen, or confiscated.