Ordering

1Is it safe ordering with GanjaExpress.ca?

We're one of 120+ dispensaries in Vancouver (over 200 in Canada) that are NOT operating under the federally-approved medical marijuana system. To qualify under the federal system, you'll need to get a doctor's approval and Health Canada's permission to purchase from one of the 26 licensed producers. City Hall and VPD have allowed dispensaries to proliferate so people can safely access medicine, so long as there are no sales to minors or any gang affiliations.

There are about 20 mail order marijuana sites in Vancouver. Vancouver has been shipping weed in the mail since the 90's and to date, we know of no-one who has ever been charged with receiving pot in the mail.

That being said, there is still a risk on both ends as we are not working with any federal approval.

2How will my order be packaged?
Your order will be discreetly packaged and vacuum-sealed to protect and maintain your privacy. We ship using nondescript boxes with no indication of what is inside.
3How do I place an order?

Here's a step-by-step guide on placing your order online with GanjaExpress.ca

  1. Locate the products you are interested in ordering by going to https://ganjaexpress.ca/product-category/shop/
  2. Click on the desired product(s), choose your quantity then click "Add to Cart"
  3. When you have all your products in your shopping cart, and are ready to Checkout, click on the shopping cart icon (top-right of your screen) and you will be redirected to the View Cart page
  4. Check to see if everything looks right, if you have a coupon code, enter in the code and click Apply Coupon. When you’re ready click on the green Proceed to Checkout button
  5. In the Checkout page, you will need to login with your email address and password. If this is your first time registering with us, you will need to provide your email and choose a password and an account will be set up for you
  6. Once you've filled in all the required fields, you'll need to accept the Terms and Conditions (located on the bottom of the page) then click "Place Order"
  7. On the Checkout Confirmation page, you will see your order number and instructions on sending an Interac E-transfer. Orders only ship after E-transfer has been received
  8. Once we collect your E-Transfer, your order will be processed and will ship the following business day. We'll email your Xpresspost tracking number as soon as available

Congrats, you have now placed your order!

4Do you ship outside of Canada?
Unfortunately, we do not ship outside of Canada.
5When will my order ship?

If we receive your order and Interac E-transfer by our 9am PST cutoff time, your order will ship that business day. If we receive your order and payment after 9am PST, your order will ship the next business day.

6Can I add/edit/cancel my order?

If you would like to add or edit your order, you'll need to enter a new order and we will cancel your original order. Please email orders@ganjaexpress.ca with the order number you would like canceled.

If you would like your order canceled and it has not shipped out yet, please email info@ganjaexpress.ca.

All order edits/cancels are made on a best-efforts basis.

7The order of my status says "completed," but I have not received my package yet.

We change the status of your order to "complete" once we drop off your package to the post office. It is to show your order has been completed on our end.

To find out your expected delivery date please track you order by logging into your account and clicking on the truck icon beside your order number. This will bring you to the tracking link.

Payments & Fees

1What methods of payment do you accept?

Payment is made using Interac E-transfer. If you use online banking with a Canadian bank or credit union, then sending a transfer takes just a couple of minutes.

Instructions will be provided with your online invoice and orders ship only after E-Transfer have been received. After we receive your payment, your order will be shipped 1-2 business days.

If you are new to Interac E-transfers, please visit http://www.interac.ca/en/interac-e-transfer-consumer.html

2How do I send an Interac E-transfer?

If you use online banking with a Canadian bank/credit union, then sending an Interac E-transfer takes just a couple of minutes.

Google is a great tool and if you search "your bank name" + Interac E-transfer in Google.ca, you should easily find instructions on how to send a transfer with your financial institution.

For information on sending an E-transfer, please contact your bank or http://www.interac.ca/en/interac-e-transfer-consumer.html

3Where do I find the information to send payment?

Payment details are found on the order confirmation page after you have placed your order. Please keep a copy for your records or screen shot the page so you know where to send payment.

Please note that the e-mail address to send payment changes periodically so make sure you are sending to the one on your confirmation page.

4What do I put as the security question for the e-transfer?

Please put your 6 digit order number as the security question. For example, "000000"

You do not need to put "Your order number 000000."

5Do I need to notify you when I've sent payment?

No, it is not necessary as we already receive a notification to our inbox from your bank when the e-transfer is sent to us.

If you do not receive a payment confirmation e-mail from us after 24 hours, it means that your bank may have placed a hold on the transfer and is waiting for you to verify payment, or you sent the e-transfer to an incorrect e-mail address. Please ensure accuracy in the transfer details and please note our email address changes periodically without notice.

 

Please allow more time for e-transfers sent over the weekend to be deposited.

6Why is my order "on hold"?

All orders are placed "on hold" until payment has been accepted.

7Why haven't you accepted my Interac E-transfer?

Please give us a day to accept Interac e-transfers. However, if you are sending payment over the weekend please allow until Monday morning for your e-transfer to be accepted.

It also may be the case that your e-transfer was not accepted because your bank blocked the transfer. In this case you need to contact the bank to verify the transfer so that we can accept payment and begin processing your order.

Please also ensure you send payment to the correct e-mail address by copying and pasting the e-mail address on the order confirmation page. Our e-mail address changes periodically without notice in an effort to prevent fraudulent payments.

8What are the shipping fees?

$10 - XpressPost - Canada Post Xpress 2-3 business days to most parts of Canada.

Your delivery is guaranteed (except for residents of Nunavut, Northern Quebec or if you provide an inaccurate/incomplete address).

9What will happen to my order if I don't submit payment?
Once you've placed your order, the next step in the process will be to submit an Interac E-transfer. Your order will be kept On Hold till we receive your E-transfer. If we do not receive your payment within 2 days, your order will be canceled.

Product Info

1What is the difference between sativa and indica?

Sativa and Indica are the two major types of cannabis plants which can mix together to create hybrid strains. Each strain has its own range of effects on the body and mind resulting in a wide range of medicinal benefits.

The high produced from smoking Indica bud is a strong physical body high that will make you sleepy or ‘couch-locked’ and provides a deep relaxation feeling compared to a Sativa high, which is known to be more energetic and uplifting.

Marijuana strains range from pure sativas to pure indicas and hybrid strains consisting of both indica and sativa (30% indica – 70% sativa, 50% – 50% combinations, 80% indica – 20% sativa). Because Sativa and Indica buds have very different medicinal benefits and effects, certain strains can be targeted to better treat specific illnesses.

Indica dominant marijuana strains tend to have a strong sweet or sour odor to the buds (ex. Kush, OG Kush) providing a very relaxing and strong body high that is helpful in treating general anxiety, body pain, and sleeping disorders.

Indicas are very effective for overall pain relief and is often used to treat insomnia for many people. Indica buds are most commonly smoked by medical marijuana patients in the late evening or even right before bed due to how sleepy and tired you become when high from an indica strain of marijuana, like Kush.

Benefits of Indica:

  • Relieves body pain
  • Relaxes muscles
  • Relieves spasms, reduces seizures
  • Relieves headaches and migraines
  • Relieves anxiety or stress

Sativa dominant marijuana strains tend to have a more grassy type odor to the buds providing an uplifting, energetic and “cerebral” high that is best suited for daytime smoking. A sativa high is one filled with creativity and energy as being high on sativa can spark new ideas and creations. Many artists take advantage of the creative powers of cannabis sativa (marijuana) to create paintings.

Benefits of Sativa:

  • Feelings of well-being and at-ease
  • Up-lifting and cerebral thoughts
  • Stimulates and energizes
  • Increases focus and creativity
  • Fights depression
2My shatter turned to wax. Now what?

Please be advised that due to circumstances that are out of our control, such as summer heat and humidity, there is a risk that the shatter you ordered will turn to budder by the time you receive it.

Unfortunately, shatter turning to budder is not uncommon when exposed to heat but it does not make your shatter unsafe in any way.

We do not offer any reimbursement or refunds if your shatter turns to budder.

3Are the product images real?
Yes! Product images are taken by us (unless provided by our vendor). Images are not Photoshopped or enhanced.

Canada Post

1What happens if I don’t get my package?

If you do not get your package 2 days after the expected arrival date, let us know and we will file a trace with Canada Post.

If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you'll get it a few days later. If it's deemed "unrecoverable", we will send you a 1x replacement package (up to $500), free of charge.

We do not offer postage refunds if your order arrives late due to any postal issues.

2Why was my package sent with a “Signature Required”?
All orders will be sent with a Signature Required to make sure packages are delivered to the proper recipient. If you do not want this option, please leave a note in the comment box of your order saying "No Signature Required, please".
3Canada Post says "successfully delivered" but I have not received my order

There are 2 likely scenarios:

a) the postal worker put it in the wrong mailbox, or

b) what often happens is that a postal worker will scan in all the packages saying they were "successfully delivered" then spend that day and/or the next day delivering it.

If you do not get your package 2 days after the expected delivery date, let us know and we will file a trace with the post office. Canada Post will file an investigation which can take 5 business days to complete. If they can locate the package, they will ship it to you and you'll get it a few days later. If it's deemed "unrecoverable", we will send you a 1x replacement (up to $500) free of charge.

From Canada Post

The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked:

  • with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf;
  • their Community Mail Box for the item or parcel compartment key;
  • around their property to see if the item was left in a safe location or in a mailbox attached to their home.

In rare cases, a delivery scan is entered into our system before the item is delivered. If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received.”

4My package is going to the wrong destination
If you're tracking your package on the Canada Post website and it looks like it's headed to the wrong city, it's most likely due to human error at Canada Post. Human errors happen on occasion as the postal employee has to manually enter each postal code in the system and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days.
5Canada Post tracking information has not updated recently

If you're tracking your package on Canada Post's website and it has not updated in sometime, it's most likely due to your package missing a scan, which is fairly common.

More often than not, members get their packages on time or a day later. If you do not receive it 2 days after your expected date, let us know so we can file a trace with the post office.

If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you'll get it a few days later. If it's deemed "unrecoverable", we will send you a 1x replacement package up to $500 , free of charge.

6My tracking number does not work. Help!

First, please make sure you track your order on a device other than your mobile phone, such as a desktop, as our website is not compatible across all mobile devices.

Try copying and pasting the tracking # onto Canada's post website instead of clicking on the direct link.

7Where is my tracking number?

Please allow up to 48 hours (excluding weekends and holidays) for your tracking # to be sent via e-mail after having received your payment confirmation e-mail. If you have not received an e-mail with a tracking number, login to your Ganja Express account and see if there is a truck icon beside your order number. This icon indicates your order has been shipped and clicking it will bring you to your tracking link.

If your tracking # has not been updated after 48 hours (excluding weekends and holidays) after having received your payment confirmation e-mail, there's a slight chance we may have missed your order so please contact us right away to ensure we process and send your order.

Also, please wait until the end of day and your tracking number should appear correctly. If it does not, please email info@ganjaexpress.ca and we will look into it.

8Will my order arrive in 2-3 days through Xpress Post?

The delivery times are estimated by Canada Post and they are our sole method of delivery.  Shipping times vary dependent on your location within Canada as CP requires more time and reduces deliveries to smaller towns/rural areas. Canada Post may also experience delays due to weather.

For instance, Canada Posts website states: "Delivery standards apply to items sent between most major urban centres and are estimates only. Actual delivery times depend on origin, destination, weather conditions and other factors. Other terms and conditions apply."

Packages to Nunavut, Northwest Territories and Newfoundland are not guaranteed by Canada Post. As a result, we are unable to offer a guarantee to our customers from those areas either.

9Nunavut and Northern Quebec
Unfortunately, we experience a much higher % of postal thefts and confiscated packages when shipping to Northern Quebec and Nunavut, therefore we cannot offer any delivery guarantees if you live in these areas and you will be ordering at your own risk. This means you will not receive a replacement package or refund if your package is lost, stolen, or confiscated.
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